Interpersonal Skills
Conflict is inevitable in organizations. The question isn’t whether it will occur, but whether it will be productive or destructive. Leaders who develop conflict resolution skills transform disagreements into opportunities for innovation and stronger relationships.
Understanding Conflict Styles
Most people default to one of five conflict styles: competing, accommodating, avoiding, compromising, or collaborating. Understanding your default style and when to use each approach is the foundation of effective conflict resolution.
Productive Conflict Techniques
The best leaders don’t avoid conflict — they facilitate productive disagreement. This requires creating psychological safety, focusing on interests rather than positions, and maintaining curiosity in the face of tension.